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Protect Your Private Information From Amazon Scams This Holiday Season

Amazon Prime scams November 2019

Protect Your Private Information From Amazon Scams This Holiday Season

‘Tis the season for online shopping and lots of it! Going into the holiday shopping season, consumers must be aware of potential Amazon Prime scams, as well as other online retail fraud. This November, consumers have received fake phone calls from scammers claiming their Amazon Prime account was having problems and their membership needed to be renewed. Be warned, this is a social engineering phishing attempt aimed to get the target to hand over financial data and/or personal information.

Amazon Prime Scams 2019

Unknown scammers are reportedly attempting to trick consumers into handing over as much private information as possible with the promise of fixing the victim’s Amazon Prime troubles. According to The Guardian, one woman in the UK was defrauded our of more than $30,000 through this scam. Someone posing as a customer service representative told the woman that her Prime membership must have been fraudulently set up and they would need access to her computer to improve security settings.

Amazon warns consumers never to take action on their accounts in response to an unsolicited phone call. If you receive a phone call from someone claiming to be from Amazon, we advise you to hang up immediately and don’t offer up any personal information.

Identifying Suspicious Correspondence

During the busy online holiday shopping season, it’s especially important to be aware of potential phishing schemes and you should be able to identify suspicious correspondence. Amazon provides information to help shoppers identify whether an email, phone call or web page is from the company or if it’s a phishing scam.

Never open any suspicious emails claiming to be from Amazon, as the company will never send you any unsolicited emails requesting sensitive personal information. If you receive a suspicious Amazon email asking for the following types of sensitive information, report it immediately:

  • Social Security Number
  • Tax ID Number
  • Bank Account Numbers
  • Credit Card Information
  • ID Questions
  • Passwords

Suspicious emails or webpages that don’t come from Amazon.com may contain an order confirmation for something you didn’t purchase, requests for personal information, requests to update payment methods and links to websites that look like Amazon, but aren’t. Look out for typos and grammatical errors and forged email addresses that look like the email is coming from Amazon.com. Spoofed emails claiming to be from Amazon may include attachments or prompts to install software on your computer. These are big red flags and should be reported as potential phishing scams.

Some departments at Amazon make outbound calls to customers, but they will never ask you to disclose or verify your password, credit card or bank account numbers. If you receive a phone call asking you to provide this information, please report the call to Amazon.

If the From line of an email contains an Internet Service Provider (ISP) other than @amazon.com, it’s a fraudulent email.

Protect Yourself From Amazon Prime Scams

As the holiday shopping marathon and winter holidays get closer, it’s extremely important to protect yourself from online shopping fraud. Odds are you will be using the online retailer to order gifts for family and friends and you need to be able to identify a potential spoof email to protect yourself from phishing scams. Remember, Amazon will never ask you to verify passwords, sensitive personal information, bank account numbers or credit card information via email or over the phone.

Protect your identity and your bank accounts this holiday season by avoiding Amazon Prime scams via phone and email.

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